Welcome to Cheap Clothing Store’s FAQ section! We’ve compiled answers to all your burning questions about our trendy collections, speedy delivery, and hassle-free shopping experience. Can’t find what you’re looking for? Drop us a line at [email protected].

🛍️ Product Questions

What kind of clothing do you specialise in?
We’re all about affordable fashion essentials! Our curated collections focus on activewear (perfect for the gym or casual wear), statement hoodies, transitional coats & jackets, and versatile pieces from our Days of Summer and Isabel Soft Sets ranges. Whether you’re after trendy jeans & trousers or eye-catching dresses & skirts, we’ve got your wardrobe covered.
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our charts, as sizing can vary between our different collections (like our bestselling Active Studios range versus our more relaxed Hoodies).
Are your products true to the website images?
We strive for 100% accuracy in our product photography! All items – from our vibrant Activewear to our classic Boxers – are photographed in natural light. Colour variations might occur slightly due to different screen settings, but what you see is what you’ll get in terms of style and quality.

📦 Delivery & Shipping

What are my delivery options?
We offer two super-simple shipping methods to get your trendy finds to you:
🚀 Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx (tracked with signature)
🐢 Free Economy Shipping: On orders over £50, 15-25 day delivery via EMS (with basic tracking)
How long does order processing take?
Our warehouse team carefully prepares every order (whether it’s one of our Featured hoodies or a full summer wardrobe) within 1-2 working days before dispatch. You’ll get an email confirmation as soon as we’ve packed your fashion-forward pieces!
Do you ship to my country?
We ship worldwide except certain Asian countries and remote areas. If you’re unsure whether we deliver to your location, just contact us at [email protected] before ordering – we’d hate for you to miss out on our Collections!
Can I change my delivery address after ordering?
Address changes must be made before dispatch. If you’ve made a mistake, contact us immediately at [email protected] with your order number. Once your Isabel Soft Sets or Coats & Jackets are on the move, we can’t redirect them!

💳 Payments & Accounts

What payment methods do you accept?
We accept all major cards: Visa, MasterCard, JCB, plus PayPal for extra security. All payments are processed through our encrypted checkout – your fashion splurges are safe with us!
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. Whether you’re stocking up on Activewear or treating yourself to something from our Featured collections, your details are protected.
Do you store my credit card information?
No way! For your security, we never store full credit card details on our systems. You’ll need to enter your details each time you order those must-have Hoodies or Dresses & Skirts.

🔄 Returns & Exchanges

What’s your returns policy?
We offer hassle-free returns within 15 days of delivery if you’re not completely in love with your purchase (though we’re confident you’ll adore our Clothing ranges!). Items must be unworn, with tags attached, and in original packaging.
How do I return an item?
Email us at [email protected] with your order number and which items (maybe those Boxers weren’t quite right?) you’d like to return. We’ll send you a returns label and instructions – it’s that easy!
When will I get my refund?
Once we receive your return (like those Jeans & Trousers that didn’t fit quite right), we’ll process your refund within 5-7 working days. It’ll go back to your original payment method – just in time to shop our new Collections!
Do you offer exchanges?
Currently we don’t offer direct exchanges. For a different size/colour of our Days of Summer pieces or Activewear, simply return the original item and place a new order – we’ll rush it to you with our speedy delivery options!

❓ Other Questions

How do I track my order?
Once your order (maybe those trendy Coats & Jackets you’ve been eyeing) is dispatched, you’ll receive a tracking number via email. Click it to follow your fashion-forward package’s journey right to your doorstep!
What’s your company address?
You can find us at:
Cheap Clothing Store
56 Malabar Rd, Truro, GB TR7U 2DS
But remember – we’re an online-only retailer, so visit appareltrendstore.com to shop our full Collections!
Can I cancel my order?
If your order hasn’t been processed yet (within 24 hours for our Featured items), we might be able to cancel it. Email us immediately at [email protected] with your order number – we’ll do our best to stop those Active Studios pieces before they ship!

Still got questions? Our friendly customer service team is always happy to help you with anything from sizing advice on our Hoodies to delivery updates on your Isabel Soft Sets. Email us at [email protected] and we’ll get back to you faster than our Standard Shipping!

Ready to upgrade your wardrobe with our trend-forward collections? Start shopping now and experience fashion made simple!