At Cheap Clothing Store, we’re committed to making your fashion shopping experience smooth and hassle-free. Whether you’re updating your wardrobe with our stylish Activewear, cozy Hoodies, or seasonal Days of Summer collections, we’ve got you covered with transparent shipping and returns policies.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
1. Standard Shipping (£12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking
2. Free Shipping (Orders over £50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Includes basic tracking
Note: Delivery times may vary slightly depending on your location. We currently ship worldwide except to certain remote areas and parts of Asia.
Returns & Exchanges
We want you to love every purchase from our Activewear, Clothing, and Accessories collections. If something isn’t perfect, our straightforward returns policy makes it easy to send items back.
Our Return Policy
We accept returns and exchanges for most items within 15 days of delivery, provided they meet these conditions:
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be included
- Proof of purchase must accompany the return
Important Exceptions: For hygiene reasons, we cannot accept returns on:
- Underwear (Boxers)
- Swimwear
These items may only be returned if faulty.
How to Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact us within 15 days of receiving your order by emailing [email protected] with your order number and return request
- Complete our Return Request Form (template provided below)
- Wait for approval – we’ll email you within 2 business days with return instructions
- Package your items securely in the original packaging if possible
- Ship your return to our warehouse at:
56 Malabar Rd, Truro, GB TR7U 2DS
Return Request Form Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Cheap Clothing Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange:
– [Product Name] (Size: [Size], Color: [Color])
– [Repeat for additional items]
Reason for return: [Please specify – wrong size, defective item, changed mind, etc.]
For exchanges, my preferred replacement item is:
[Product Name] (Size: [Size], Color: [Color])
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Number]
Refund Process
Once we receive and inspect your returned items:
- Refunds will be processed within 3-5 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping fees are non-refundable unless the return is due to our error
- For exchanges, we’ll ship your new item once the return is processed
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Faulty or Incorrect Items
If you received a damaged, defective, or incorrect item from our Collections (including Active Studios gear, Isabel Soft Sets, or Featured items), please contact us immediately. We’ll cover all return shipping costs and expedite your replacement.
Need Help?
Our customer service team is happy to assist with any questions about returns for our stylish Activewear, comfortable Hoodies, or seasonal Days of Summer collections. Contact us at [email protected].
Thank you for shopping with Cheap Clothing Store – where fashion meets convenience!